1. Refund Policy

At Jiaxian Co., Ltd , we are committed to providing an exceptional shopping experience for our customers. If you are not completely satisfied with your purchase, we offer a 14-day no-questions-asked refund policy under the following conditions:

14-Day No-Reason Return Window: You may request a refund within 14 days of receiving your order.

Item Condition Requirements: All bedding items, including sheets, pillowcases, blankets, and comforters, must be unused, in their original packaging, and accompanied by any accessories or tags provided. Items that have been washed, used, or show signs of damage or wear are not eligible for return.

Return Shipping Responsibility: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. We recommend using a tracked shipping method to ensure your return reaches us safely.

Refund Processing Time:

• Standard Refunds (Non-PayPal): Refunds will be processed within 14 business days after we receive and inspect the returned item.

• PayPal Refunds: Due to PayPal’s processing policies, refunds may take at least 14 days and, in some regions, up to 30 days as required by local laws.

Exceptions to Refund Policy:

• Final Sale Items: Certain discounted or promotional items may be marked as “Final Sale” and are non-refundable.

• Customized or Special Orders: Bedding made to specific requests, such as custom sizes or embroidery, cannot be returned.

• Damaged or Used Items: We cannot accept returns for items that show signs of use, washing, or damage caused by customer misuse.

For refund requests or questions, please contact our customer service team at contact@bedsheetsline.com or 852 6394 9746 .

2. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region (SAR). Any disputes arising from or related to your purchase will be subject to the exclusive jurisdiction of the courts in Hong Kong.

By using our website, you agree to submit to the jurisdiction of Hong Kong courts for any legal proceedings.

3. Additional Terms & Conditions

Order Acceptance & Fulfillment

• We reserve the right to refuse or cancel any order due to pricing errors, stock unavailability, or suspected fraudulent activity.

• Orders are generally processed and shipped within [X] business days, unless otherwise specified at checkout.

Pricing & Payment

• All prices are listed in [Currency, e.g., USD/HKD] and include applicable taxes, unless stated otherwise.

• We accept secure payment methods, including PayPal, major credit and debit cards.

Shipping & Delivery

• Shipping times and fees vary by location. Please refer to our Shipping Policy for full details.

• Jiaxian Co., Ltd is not liable for shipping delays caused by carriers, natural disasters, or other unforeseen circumstances.

Product Descriptions

• While we strive to provide accurate product information, slight variations in color, texture, and size may occur due to screen settings or manufacturing processes.

• Customers are responsible for reviewing product details, including size charts and material specifications, before making a purchase.

Customer Responsibility

• It is the customer’s responsibility to provide accurate shipping information. We cannot be held responsible for items lost due to incorrect addresses.

• For any inquiries regarding order status, returns, or product care, customers should contact our support team promptly.

4. Contact Us

If you have any questions, concerns, or require further clarification regarding our Terms of Service, please contact us at:

Email: contact@bedsheetsline.com
Phone: 852 6394 9746
Address: Room C, 2nd Floor, Garden 29, No. 938 Finney Street, Quarry Bay